How do I find a conversation?

Use the views along the top: Needs attention, To moderate, Ad comments, Questions, Repeat offenders, Pushback, No reply needed, Mine, Unassigned, Escalated, DMs, Muted and Handled by AI. You can filter any view by brand, channel or who it’s assigned to, and save a combination as your own view.

Search works as you type. Start with @ to find everything from one person.