Can we put a contact form on our website?

Yes. On the Channels page, choose Add a contact form on a brand. Every form asks for an email address and a message. You can ask for a name and up to 5 questions of your own, and choose its words, its colour, the name replies come from, and the address people's answers go to.

Save it, then paste the two lines it gives you where the form should appear on your site. If your site can't take code, link to the form's own page instead.

Each message arrives in the inbox as its own conversation, read and sorted like any other. Your reply goes to the person by email. When they answer it, their email goes to the address you chose.