What Herrald saves your team
Answer three quick questions about your brands. We’ll estimate how many comments and DMs come in, what answering them costs your team now, and what’s left with Herrald.
Our estimate for brands like yours. Know your number? Slide to set it.
You’d save about $1,446 a month
That’s about $17,352 a year, and 24 hours of your team’s time every month.
- Your team’s time on comments and DMs today36 hours · 0.3 full-time people
- $2,336
- Your team’s time with Herrald12 hours · 0.1 full-time people
- $811
- Herrald Studio
- $79 a month
- What you save
- $1,446 a month
Studio is $65.83 a month if you pay for the year.
How we estimate your messages
We start from the average comments a post draws at each audience size and how often brands post, published by Socialinsider. We count each brand on two networks, then halve or double it for a quiet or lively audience, which also stands in for DMs. Your own number is always better, so slide to set it.
Sources
Most brands don’t do all of this today. They answer a small share of messages, often hours later. These figures price doing the job properly, and your pay, mix of messages and handling times will differ.
How we worked it out
A person in-house costs a US employer about $39.13 a paid hour, with benefits, taxes, supervision and tools. Once holidays, sickness, training and quiet spells are taken out, about 60% of that hour goes on messages, so an hour of handling costs $65.76.
We assume 50% of messages need an action, as in Herrald’s prices above, and the rest only need reading. Of those, 10% go to people without a draft, and we count them at the full time a person takes alone.
| Each message | Share | A person alone | A person with Herrald |
|---|---|---|---|
| Read and sort one that needs nothing | 50% of all messages | 20 seconds | Nobody: Herrald reads and labels it |
| Hide spam or abuse | 20% of those needing action | 30 seconds | 10 seconds: Check what a rule hid |
| Answer a public comment | 50% of those needing action | 2.5 minutes | 45 seconds: Approve or edit the draft |
| Answer a DM conversation | 30% of those needing action | 8 minutes | 2.5 minutes: Approve or edit each draft |
Sources, checked on 25 October 2026
- US Bureau of Labor Statistics, pay for customer service representatives (May 2025)
- US Bureau of Labor Statistics, Employer Costs for Employee Compensation (June 2026)
- Glassdoor, social media coordinator pay (October 2026)
- Glassdoor, content moderator pay (October 2026)
- Call Centre Helper, time lost to holidays, sickness and training
- Call Centre Helper, people needed to cover a seat around the clock
- NICE, how busy a person can be with messages
- Respondology, how long a moderator takes to decide
- Replient, how long a considered comment reply takes
- Stealth Agents, how long a DM conversation takes